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 2009 ORNAMENTS!
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Do you wholesale?

I've just started to wholesale.  It is a minimum quantity of 6 per design at 30% discount.  $150.00 minimum order plus postage.  Retailers can contact me.

What kind of clay do you use?

I now use only Premo! or Fimo clay.  I love this clay because it's very durable unlike the Sculpey I used back in the 80's and 90's.

How do repair a broken piece?

I use ONLY superglue GEL.  Put a small amount on and secure together holding for at least 15 seconds.  It should be fine.

My dog ate the ornament!

The clay is safe and non-toxic for children or pets.

Can I change a name after it's personalized?

I recommend not.  You can send it back to me and I'll be happy to see what I can do.

What kind of pens do you use?

I use only an IdentiPen for black and a ZIG Painty pen for gold or silver. Do not use a Sharpie as it will bleed into the clay over time.

Why aren't you doing shows anymore?

After 20 years, I must say that I'm tired of setting up and taking down.  Also there is so much competition with retailers now, that the overall craft show attendance over these last 5 years has really declined.  I wanted to still offer all my customers my creations and I felt the web was the best way to do it.

How do I store them?

It's easy, just as you would your other ornaments.  Just make sure you don't place heavy items on top of them.  No problem storing in a basement or an attic.

Do you take special requests?

This year I'm concentrating on just keeping up with the basic web orders I get.  The holiday season is very busy for me and it's really hard to do special orders.  I am open to them at other times of the year - just give me a call.

I need an add-on for family ornament I purchased a while ago?

No problem, contact me or order on line and I'll send it out.

I have an ornament and some of the pieces are gone?

You can send it to me and I will re-bake a new piece for  it.  There will be a nominal charge plus the shipping.  I can USUALLY restore any ornament.

How long will it take to get my order?

Usually within 1 to 2 weeks.

When is the last day to order to get Christmas Delivery?

I would say try and place your order by December 15th although I could be jammin' by then!  Ordering earlier is BEST!

 

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